Returns & Exchanges
We only accept returns or exchanges for products that were defected or damaged when you received them, or when you’d received the wrong product.
Please note that we strive to provide you with best quality products without any defects or damages from our end, which are always well packaged to prevent any damage during transit.
For returns or exchanges, please email us at support @onushshar.com regarding the problem with the product(s) within 2 days of delivery, with all your order details and evidence(s) in the form of photo(s) and/or unboxing video without any cuts or edits in case of missing product(s).
To be eligible for a return or exchange, your item(s) must be new in condition, unworn, unaltered and free of damages caused by you. Your item(s) must be in the original packaging along with all tags and labels, and the receipt (electronic/paper) or proof of purchase.
We will inspect your photographic and/or videographic evidence(s) at the earliest and notify you whether your return or exchange is approved or rejected. However, the sole discretion of return or exchange lies with our brand.
If your return or exchange is approved, we will initiate a reverse pickup service from our end within 2 days of the approval. Please note we will be bearing the cost of this reverse pickup service.
Once we receive your item(s), we will inspect it and notify you that we have received the item(s).
In case of exchanges, we will ship a fresh stock of the same product(s) at our cost within the next 2 days, after we’ve received the product(s) from you. If that particular product(s) happen(s) to be out of stock, then we will be issuing a refund for the same amount as the product(s) after calculating any discounts (if applicable).
In case of returns, we will immediately notify you on the status of your refund after inspecting the item(s).
If your refund is approved, we will initiate the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's/bank's policies. In case of refunds for COD orders, we will send you the amount to your bank account through Net Banking/UPI.