Shipping policy

Order Processing:

  • All orders are processed, packed and dispatched within 3 business days after the order is placed. Orders are not dispatched for shipping on Sundays or national holidays.
  • We quality control our processing and packaging system for timely dispatch of your order. However, dispatch of your order may be delayed occasionally due to high volume of orders/operational issues. In case of a significant delay in dispatch of your order, please write to us at support@onushshar.com.

 

Shipping Charges:

  • A flat rate shipping fee of ₹99/- is applicable on orders under ₹999/- in India.
  • Free Shipping is applicable on all orders above ₹999/- across India.
  • Cash On Delivery of orders is currently not available for any Indian pincodes, for orders of any value.
  • Please note that any shipping fee charged, is non-refundable under any circumstances.
  • The shipping fee will be added to your order at the time of checkout depending on your cart total.
  • We currently do not ship outside India.

 

Dispatch Confirmation: 

  • You will receive a order pick up confirmation notification on email/SMS/WhatsApp once your order has been processed, packed and dispatched from our end and picked up by our courier partner. It will contain your shipment tracking number(s). The tracking number will be active within the next 24 hours.

 

Shipment On The Way: 

  • Once the package is shipped by our courier partner within 24 hours of its pick up, you will receive email/SMS/WhatsApp notifications about the transit details of your shipment. You will be able to check the estimated delivery date of your package as well by clicking on the tracking link provided to you.

 

Courier Partners:

  • We ship our orders with multiple courier partners, namely, XpressBees, Ekart Logistics, ShadowFax, Delhivery, Ecom Express & Amazon Shipping, depending on the availability of their service to the customer's pincode. In case of any delay or other issues of delivery of your shipment, please write to us at support@onushshar.com.

 

Delivery Time:

  • An estimated delivery time will be provided to you on the checkout page of our website for your reference. This estimated delivery time is supposed to be used as a guide only and is a subject to change. The estimated delivery time commences from the date of shipping, not from the date of placing the order. 
  • Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-7 business days from the date of placing your order. Business days mean Monday to Saturday, except holidays.