Shipping & Delivery
Shipping & Delivery
All orders are processed and dispatched within 2 business days after the order is placed. Orders are not dispatched for shipping on Sundays or national holidays.In case of COD orders, we may need to sometimes send you OTP to your phone to confirm your order and verify your address, before we dispatch your order from our end for shipping. Please provide us with a valid phone number while purchasing with COD payment method. Please note that COD orders may take longer to process and dispatch compared to prepaid orders.We quality control our processing and packagingsystem for timely dispatch of your order. However, dispatch of your order may be delayed occasionally due to high volume of orders/technical issues. In case of a significant delay in dispatch of your order, please write to us at email@example.com.
A flat rate shipping of ₹99/- is applicable on orders below ₹999/- in India.Please note that this shipping fee is non-refundable under any circumstances. The shipping fee will be added to your order at the time of checkout.We currently do not ship outside India.Free Shipping is applicable on all orders above ₹999/- across India.Cash On Delivery of orders is available for all Indian pincodes, regardless of your order value. We do not charge any extra fees for COD orders.
You will receive a shipment confirmation email once your order has been dispatched from our end. It will contain your shipment tracking number(s). The tracking number will be active within the next 24 hours.
Shipment On The Way:
Once the package is shipped by our courier partner within 24 hours of its dispatch, you will receive email and SMS notifications about the transit details of your shipment. You will be able to check the estimated delivery date of your package as well by clicking on the tracking link provided to you.
We ship our orders with multiple courier partners, namely, Ekart Logistics, ShadowFax, Delhivery, Ecom Express & Amazon Shipping, depending on the availability of their service to the customer's pincode. In case of any delay or other issues of delivery of your shipment, please write to us at firstname.lastname@example.org.
We only accept returns or exchanges for products that were defected or damaged when you received them, or when you’d received the wrong product.
Please note that we strive to provide you with best quality products without any defects or damages from our end, which are always well packaged to prevent any damage during transit.
For returns or exchanges, please email us at support @onushshar.com regarding the problem with the product(s) within 2 days of delivery, with all your order details and evidence(s) in the form of photo(s) and/or unboxing video without any cuts or edits in case of missing product(s).
To be eligible for a return or exchange, your item(s) must be new in condition, unworn, unaltered and free of damages caused by you. Your item(s) must be in the original packaging along with all tags and labels, and the receipt (electronic/paper) or proof of purchase.
We will inspect your photographic and/or videographic evidence(s) at the earliest and notify you whether your return or exchange is approved or rejected. However, the sole discretion of return or exchange lies with our brand.
If your return or exchange is approved, we will initiate a reverse pickup service from our end within 2 days of the approval. Please note we will be bearing the cost of this reverse pickup service.
Once we receive your item(s), we will inspect it and notify you that we have received the item(s).
In case of exchanges, we will ship a fresh stock of the same product(s) at our cost within the next 2 days, after we’ve received the product(s) from you. If that particular product(s) happen(s) to be out of stock, then we will be issuing a refund for the same amount as the product(s) after calculating any discounts (if applicable).
In case of returns, we will immediately notify you on the status of your refund after inspecting the item(s).
If your refund is approved, we will initiate the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's/bank's policies. In case of refunds for COD orders, we will send you the amount to your bank account through Net Banking/UPI
Onushshar's products are exquisitely handcrafted one at a time. It is therefore very rare to create identical items. There may be natural blemishes/variations which make each piece of handmade product charming and unique, and are not product defects. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your Onushshar buys special and truly one-of-a-kind.
The color of the product images on our website may differ from the products you receive, due to variations in electronic screens settings (computer/laptop/tablet/smartphones). Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
As per the size chart provided on our site, there may be a slight difference of upto 0.5 inches in measurements of the sizes. The measurements given on the site are only meant to serve as a guide for choosing the correct size of the product.
We would love to hear your feedback and experience with our product or if you have any problem with the product you purchased, drop us a line at email@example.com.
- Please avoid contact with moisture for all jewellery, unless otherwise stated.
- Be sure not to spray perfumes or apply lotions after putting on jewellery.
- Remove jewellery before exercise and going to bed.
- We recommend keeping your jewellery as dry as possible as this will help prolong the longevity of your pieces, and retain their colour and shine.
How to clean your Onushshar jewellery:
- Gently use a clean cloth to wipe off any residue. The use of a dry toothbrush is also useful in removing dirt off jewellery with intricate details.
How to store your Onushshar jewellery:
Jewellery should be stored away from direct sunlight, heat and humidity.
It can be stored in a plastic zip lock bag like the one that comes with your order.
Please note that proper storage can prolong the shine and condition of most jewellery, but tarnishing will still occur over time.
All metal will eventually tarnish over time. The speed at which the shine of the jewellery fades will depend on multiple factors, including (and not limited to) the chemical level of your skincare products, level of perspiration, and even your natural skin PH. For this reason, it is highly recommended that you pay special attention to the care of your Onushshar jewellery.
Cancellation of an order can be done within 24 hours of placing the order.
You can write to us at firstname.lastname@example.org for cancelling an order along with your order details and reasons for the cancellation.
All orders are generally dispatched with 2 business days after the order is placed and you are notified about the dispatch via email. Once an order is dispatched from our end, it cannot be cancelled.
In case of cancellation of a prepaid order, we will be refunding the full order amount to your original method of payment. We will initiate the refund within 2 business days after the cancellation. You will receive the credit within a certain amount of days, depending on your card issuer's/bank's policies.
across India on orders above ₹999/-
FAST CUSTOMER SUPPORT
24 hours a day - 7 days a week, at your service
with multiple online payment methods & COD
available at your doorstep, at no extra charges